Additional Information

A. The deposit is held by us the agent and we are a member of the Tenancy Deposit Scheme, which is administered by:

The Dispute Service Ltd

P O Box 541




Phone – 0845 226 7837  Fax – 01494 431 123  email –

  1. We will hold the deposit under the terms of the Tenancy Deposit Scheme
  2. We hold tenancy deposits as Stakeholder meaning no deductions can be made from the deposit without consent. Preferably in writing, from both parties, or from the court, or an adjudication decision from The Dispute Service.

B. At the end of the tenancy covered by the Tenancy Deposit Scheme

  1. If there is no dispute we will keep any amounts agreed as deductions where expenditure has been incurred on behalf of the Landlord, or repay the whole or the balance of the Deposit according to the conditions of the Tenancy Agreement with the Landlord and the Tenant.  Payment of the Deposit will be made within 10 working days of written consent from both parties.
  2. If after 10 working days following notification of a dispute to us and reasonable attempts have been made in that time to resolve any differences of opinion, there remains an unresolved dispute between the Landlord and the Tenant over the allocation of the Deposit it will (subject to point 3 below) be submitted to the ICE for adjudication.  All parties agree to co-operate with adjudication.
  3. When the amount in dispute is over £5000 the Landlord and Tenant will agree by signing the Tenancy Agreement to submit the dispute to formal arbitration through the engagement of an arbiter appointed by the ICE although, with the written consent of both parties, the ICE may at his discretion accept the dispute for adjudication.  The appointment of an arbitrator will incur an administration fee, to be fixed by the Board of The Dispute Service Ltd from time to time, shared equally between the Landlord and the Tenant.  The liability for any subsequent costs will be dependent upon the award made by the arbitrator.
  4. The statutory rights of either the Landlord or the Tenant(s) to take legal action against the other party remain unaffected.
  5. It is not compulsory for the parties to refer the dispute to the ICE for adjudication.  The parties may, if either party chooses to do so seek the decision of the Court.  However, this process may take longer and may incur further costs.  Judges may, because it is a condition of the Tenancy Agreement signed by both parties, refer the dispute back to the ICE for adjudication.  If the parties do agree that the dispute should be resolved by the ICE, they must accept the decision of the ICE as final and binding.
  6. If there is a dispute we must remit to The Dispute Service Ltd the full deposit, less any amounts already agreed by the parties and paid over to them.  This must be done within 10 working days of being told that a dispute has been registered whether or not you or we wants to contest it.  Failure to do so will not delay the adjudication but The Dispute Service Ltd will take appropriate action to recover the deposit and discipline us.
  7. We must co-operate with the ICE in the adjudication of the dispute and follow any recommendations concerning the method of the resolution of the dispute.
 NOTICE - Our Management may be terminated by either side on giving no less than three months’ notice in writing and should this occur then commission shall be payable at the rate of 10% per annum for the outstanding period of the agreement.

 SELLING - Should a sale be agreed with any of our Tenants or any associated party after commencement of the tenancy, we shall charge a commission of 1.95% of the sale price plus VAT, payable on completion of the sale.

 ADDITIONAL SERVICES - In the event that we undertake exceptional or unusual duties as instructed by you a further charge would be made as may be fair and reasonable in all circumstances.

 INCORRECT INFORMATION – The landlord warrants that all the information he has provided to us is correct to the best of his knowledge and belief.  In the event that the Landlord provides incorrect information to us which causes us to suffer loss or causes legal proceedings to be taken the landlord agrees to reimburse and compensate us for the losses suffered.

We hope to be able to find tenants for you very quickly, and that we shall have a long and happy business association.






Mercer Taylor
208 & 208a Mitcham Rd
Amen Corner
SW17 9NN
Tel:020 8672 1066
Copyright © Mercer Taylor 2018
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